Overview
Outlined below are some common troubleshooting steps that can be taken when encountering issues with the LinkSquares Word Add-in.
Clearing Web Cache
It may be necessary to clear your web cache before you are able to log in to the desktop version of the Word add-in.
To clear Word add-in cache in Windows:
- From the ribbon of any Office host except Outlook, navigate to File > Options > Trust Center > Trust Center Settings > Trusted Add-in Catalogs.
- Select the checkbox Next time Office starts, clear all previously-started web add-ins cache.
- Close out of all Word and Outlook windows and reopen Word.
To clear Word add-in cache in MacOS:
- Click on the " i " in the corner of the plugin
- Select Clear Word Cache
Unblocking the use of Office Add-ins
Microsoft has the ability to block or unblock the use of Microsoft Add-ins within Work and School environments. This can sometimes cause a blocker when having to perform an uninstall and reinstall of the Word Add-in.
To unblock the use of Office add-ins, set a preference in the app configuration policies for managed apps. This method can be used for both managed and unmanaged devices.
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To unblock add-ins from the Office Store only, set the following key to 0:
com.microsoft.office.OfficeWebAddinDisableOMEXCatalog
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To unblock all add-ins from the Office Store and sideloaded add-ins, set the following key to 0:
com.microsoft.office.OfficeWebAddinDisableAllCatalogs
Alternatively, you can delete the above key(s), as the default state is to allow add-ins.
Globally Deploying The Word Add-in
Admins have the ability to deploy Office Add-ins for the users in their organization by using the centralized deployment feature in the Microsoft 365 admin center.
Please follow the guidelines provided by Microsoft within this article: Deploy an Office Add-in using the admin center
Word Add-in Panel Shifting
Depending on your screen resolution, the Word Add-in Panel may shift/shake.
To fix this, hover over the panel and resize the window for the Add-in.
Drafting Rules Bulk Upload
When utilizing the Bulk Drafting Rules option, it is best practice to utilize a Non-Serif font, such as Arial.
This will prevent issues with directional punctuation that will cause an error in uploading the CSV file.