Overview
The information below outlines each option and provides guidance to help open a support case at your convenience.
Process
How to email support:
File a Case via the Help Center:
The Zendesk Help Center main homepage top page menu:
- Choose the 'File a New Case' button, located in the top right-hand corner of the LinkSquares Home Page
- Cases filed here are logged 24/7 and reviewed by our team during Standard Support Hours.
- The more detailed the information provided is, the more efficiently we can review and resolve quicker.
File a Case via the AI Chatbot
The Zendesk Help Center main homepage in the bottom right corner:
- If our chatbot is not able to provide the answers required, it can also guide you through the case creation process quickly.
- Cases filed via the chatbot are logged 24/7 and reviewed by our team during Standard Support Hours.
Email Support
- Send an email to support@linksquares.com
- Emails received outside of Standard Support Hours will be addressed at the beginning of the next business day.
How to get Faster Resolution
To help our expert Support team troubleshoot your case as quickly as possible, please include the following key information when you create your case:
-
What Product: Which LinkSquares product/module is experiencing the issue
Examples: Analyze, Finalize, an Integration, etc. - Who is affected: Is this issue happening to just you, or are other users impacted?
- When: When did the issue first occur (e.g., date and time)? Is it still occurring now?
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What Actions: What steps were you performing when the error occurred?
Examples:- I was trying to upload an Agreement in Analyze, and I received an Error. Provide the agreement and Error Messaging; a screenshot is best when possible.
- I deleted an agreement in Finalize. Can you reinstate it? Provide the Finalize agreement name, if at all possible, and when you deleted the agreement.
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Visuals:
- Screenshot(s) of the entire page, including the URL bar and the error message that popped up
- A recording of the issue, when possible
- Any relevant agreements or files that were associated with the issue.
- Screenshot(s) of the entire page, including the URL bar and the error message that popped up
The more information provided at the time of the case creation, the quicker we can troubleshoot and advise next steps or resolve for you!